Welcome Paul Ballard
  Intuitive images: tips and techniques for creating and evaluating graphics in your products Patrick Hofmann
  Using Confluence for producing PDF Fire Risk Assessment reports Ellis Pratt
  Content strategy year 1: a tale from the trenches CJ Walker and Karen Mardahl
  Why and how Service Information is critical to your business Peter Li
  On a mission to communicate Larissa Flynn
  eBook in technical communication – opportunities and limitations Torsten Machert
  The IKEA concept: global and “textless” communication, a pedagogical challenge Jan Fredlund and Magnus Ohlsson
  Introduction to Document Audits Tina Hoffman
  Pattern recognition for technical communicators Kai Weber and Chris Atherton
  What’s New In DITA 1.2? Why would an enterprise want to implement It? Tom Aldous
  Opportunities for reuse between documentation and training Linda Urban
  Up close and personal with your customers: The next stages of DITA and living documentation Tom Smith
  The changing role of technical communicators Ellis Pratt
  Thanks and Wrap up Paul Ballard
     

click a presentation title to view